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Ko

Kommo review

A CRM built around WhatsApp and messaging sales

4.1Editor rating
Small businessSales teams

Reviewed by the CRM Shortlist editorial team · Last updated

Starting price$15 per user
Free planNo
Key features8 of 12
Founded2009
See plans and pricing
OverviewWho it is forFeaturesPricingPros and consVerdictFAQAlternativesOfficial site

What is Kommo?

Kommo, previously known as amoCRM, is a sales CRM centred on messaging. It brings WhatsApp, Instagram, Facebook Messenger, Telegram, live chat and email into one inbox, and every conversation becomes a lead in a visual pipeline.

Its Salesbot builder creates chatbots that greet, qualify and follow up automatically, and moving a lead to a new stage can trigger a message or a task. It is widely used by retail, education, real estate and service businesses, especially in markets where chat is the main sales channel.

Who Kommo is for

A good fit for

Small and midsize businesses whose leads arrive through chat apps and social media.

Probably not for

Email-centric B2B teams that need advanced reporting and forecasting.

Kommo key features

Kommo covers 8 of the 12 key features we check on every CRM. Availability can depend on the plan or on an official add-on.

8/12
Visual sales pipelineDrag-and-drop deal stages so everyone can see what is open, stuck or about to close.
Two-way email syncEmails sent and received in Gmail or Outlook are logged on the contact automatically.
Workflow automationRules that assign leads, create tasks and update fields without anyone clicking.
Email sequencesNot included, or only through a third-party integration.
Built-in callingNot included, or only through a third-party integration.
Lead scoringRanks leads by fit and engagement so reps start with the ones most likely to buy.
Sales forecastingNot included, or only through a third-party integration.
Custom reportsBuild your own reports and dashboards beyond the canned ones.
Marketing campaignsBulk email, forms or campaign automation available inside the same product.
Quotes and invoicesNot included, or only through a third-party integration.
AI assistantDrafts emails, summarizes records or predicts outcomes with built-in AI.
Mobile appsNative iOS and Android apps with offline access to contacts and deals.

Standout capabilities

Unified messaging inboxSalesbot chatbot builderBroadcast messagingPipeline automation

Kommo pricing

Kommo starts at $15 per user, with no permanent free plan. Prices below are per month on annual billing; paying monthly usually costs more.

Base
$15 / user

Unified inbox, pipeline, messaging channels

Advanced
$25 / user

Salesbot automation, more records

Enterprise
$45 / user

Lead scoring, activity monitoring, higher limits

Vendors change prices and plan names often. Use the official link at the end of this page to confirm the current offer, and the cost calculator to estimate the yearly bill for your team.

Pros and cons

What we like

  • WhatsApp, Instagram, Messenger and more in one inbox
  • No-code chatbot builder for qualification
  • Pipeline stages can trigger messages automatically

What could be better

  • Plans are billed for several months in advance
  • Email and reporting are less developed than messaging

Our verdict

Kommo is the specialist for conversational selling. If your customers reach you on WhatsApp or Instagram more than by email, it organizes those chats into a pipeline better than a general CRM.

Kommo FAQ

How much does Kommo cost?

Kommo starts at $15 per user. The main options are: Base ($15 / user), Advanced ($25 / user), Enterprise ($45 / user). Confirm current prices on the official website before buying.

Does Kommo have a free plan?

No. Kommo does not offer a permanent free plan, although a free trial is normally available.

What is Kommo best for?

Businesses that sell through chat apps and social messaging. Small and midsize businesses whose leads arrive through chat apps and social media.

What are the best alternatives to Kommo?

The closest alternatives in our directory are Pipedrive, Nutshell, Zoho CRM. Each has its own profile with pricing and a side-by-side comparison.

Does Kommo have a mobile app?

Mobile: iOS and Android. Support: chat and email.

Alternatives to Kommo

Similar CRMs worth a look before you commit.

All CRMs
N

Small B2B teams that want sales and email marketing without complexity.

$13 per userView profile
Z

Budget-conscious teams that need customization and the wider Zoho suite.

Free / $14 per userView profile

Guides for Kommo buyers

All articles
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Ready to try Kommo?

You have seen what it does, what it costs and who it suits. The next step is the official website, where you can check current pricing and start a trial.

Visit the official Kommo website kommo.com · opens in a new tab