Freshsales review

Phone, email and chat built into the CRM from day one

Overall score8.8/10

Starting priceFree / $9 per user

Free planYes

Best forStartups and inside-sales teams that call and email all day

Scores

Ease of use8.9

Features8.5

Value9.1

Support8.8

At a glance

Founded: 2016 · HQ: San Mateo, CA

Integrations: 300+

Mobile: iOS and Android

Support: 24/5 chat, email and phone

Our verdict. Freshsales is the best value for a team that works the phones. The Growth plan at $9 is hard to argue with; check integrations before committing if your stack is unusual.

What we liked

Cheapest paid tier with real automation
Built-in telephony and chat
Freddy AI scoring on affordable plans

What could be better

Smaller integration ecosystem than the leaders
Reporting customization is limited

Pricing

Per user per month on annual billing. Monthly billing is usually 20 to 25 percent more.

Free

Up to 3 users, contacts, email, built-in phone

Growth

$9 / user

Pipeline, sequences, 2,000 bot sessions, AI scoring

Pro

$39 / user

Multiple pipelines, territories, sales goals, auto-assignment

Standout features

Built-in cloud phone

Sales sequences

Freddy AI lead scoring

Chat and WhatsApp channels

Alternatives to Freshsales

HubSpot CRM

Free / $15 per seat · free plan

Small teams that want marketing, sales and support in one place

9.0/10Full review

Pipedrive

$14 per user

Sales teams that live in the pipeline view and want speed over breadth

8.8/10Full review

Zoho CRM

Free / $14 per user · free plan

Budget-conscious teams that need customization and the wider Zoho suite

8.6/10Full review

Compare all 8 Calculate the cost