Kommo vs Zoho CRM

Ratings, pricing and all 12 key features, side by side. Open either profile for the full review.

	KoKommo	ZZoho CRM
Editor rating	4.1	4.3
Starting price	$15 per user	Free / $14 per user
Free plan	No	Yes
Best for	Businesses that sell through chat apps and social messaging	Budget-conscious teams that need customization and the wider Zoho suite
Key features	8/12	11/12
Ease of use	4.3 / 5	3.9 / 5
Features	4.0 / 5	4.6 / 5
Value for money	4.2 / 5	4.8 / 5
Customer support	3.9 / 5	4.0 / 5
Visual sales pipeline	Yes	Yes
Two-way email sync	Yes	Yes
Workflow automation	Yes	Yes
Email sequences	No	Yes
Built-in calling	No	No
Lead scoring	Yes	Yes
Sales forecasting	No	Yes
Custom reports	Yes	Yes
Marketing campaigns	Yes	Yes
Quotes and invoices	No	Yes
AI assistant	Yes	Yes
Mobile apps	Yes	Yes
Integrations	Messaging channels plus a marketplace of connectors	800+
Mobile	iOS and Android	iOS and Android
Support	Chat and email	Email (free), phone and chat on paid tiers
Founded	2009 · San Francisco, CA	2005 · Chennai, India
	View Kommo profile	View Zoho CRM profile

The short answer

Choose Kommo if…4.1

Small and midsize businesses whose leads arrive through chat apps and social media.

Skip it if: email-centric B2B teams that need advanced reporting and forecasting.

Kommo is the specialist for conversational selling. If your customers reach you on WhatsApp or Instagram more than by email, it organizes those chats into a pipeline better than a general CRM.

$15 per userFull review

Choose Zoho CRM if…4.3

Cost-conscious teams that need serious automation and are willing to invest setup time, especially if they already use other Zoho apps.

Skip it if: teams that want a polished, minimal interface out of the box with no configuration.

Zoho CRM rewards the team that spends a week setting it up. For the price of a Pipedrive seat you get automation, scoring and reporting that others charge triple for.

Free / $14 per userFull review