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Zendesk Sell review

A sales CRM that shares its customer view with support

4.1Editor rating
Sales teamsInside sales and calling

Reviewed by the CRM Shortlist editorial team · Last updated

Starting price$19 per user
Free planNo
Key features9 of 12
Founded2007
See plans and pricing
OverviewWho it is forFeaturesPricingPros and consVerdictFAQAlternativesOfficial site

What is Zendesk Sell?

Zendesk Sell, built on the former Base CRM, is the sales product of the Zendesk customer service suite. Its main advantage is context: a rep can see open support tickets before calling a customer, and an agent can see the deal in progress before answering one.

The product includes a visual pipeline, email tracking and sequences, a native dialer with recording, forecasting and a well-regarded mobile app with offline access. Custom reporting arrives on the Growth plan and lead scoring and task automation on Professional.

Who Zendesk Sell is for

A good fit for

Midsize companies that want sales and customer service on one vendor and one customer record.

Probably not for

Budget-limited teams that need automation on the entry plan.

Zendesk Sell key features

Zendesk Sell covers 9 of the 12 key features we check on every CRM. Availability can depend on the plan or on an official add-on.

9/12
Visual sales pipelineDrag-and-drop deal stages so everyone can see what is open, stuck or about to close.
Two-way email syncEmails sent and received in Gmail or Outlook are logged on the contact automatically.
Workflow automationRules that assign leads, create tasks and update fields without anyone clicking.
Email sequencesScheduled follow-up emails that stop on their own when the contact replies.
Built-in callingPlace, record and log calls from inside the CRM without a separate phone tool.
Lead scoringRanks leads by fit and engagement so reps start with the ones most likely to buy.
Sales forecastingProjects revenue from the open pipeline by stage, rep or period.
Custom reportsBuild your own reports and dashboards beyond the canned ones.
Marketing campaignsNot included, or only through a third-party integration.
Quotes and invoicesNot included, or only through a third-party integration.
AI assistantNot included, or only through a third-party integration.
Mobile appsNative iOS and Android apps with offline access to contacts and deals.

Standout capabilities

Native dialer and SMSEmail sequencesSales forecasting and goalsOffline mobile access

Zendesk Sell pricing

Zendesk Sell starts at $19 per user, with no permanent free plan. Prices below are per month on annual billing; paying monthly usually costs more.

Sell Team
$19 / user

Pipeline, email integration, calling and texting

Sell Growth
$55 / user

Forecasting, goals, custom reports, products

Sell Professional
$115 / user

Lead scoring, task automation, advanced permissions

Vendors change prices and plan names often. Use the official link at the end of this page to confirm the current offer, and the cost calculator to estimate the yearly bill for your team.

Pros and cons

What we like

  • Sales and support agents see the same customer history
  • Built-in dialer with call recording and scripts
  • Clean interface and a solid mobile app

What could be better

  • Big price step between the first and second plans
  • Automation is reserved for the higher tiers

Our verdict

Zendesk Sell is the natural choice if your support team already lives in Zendesk, because the shared customer view is worth more than any single feature. On its own it is a good CRM competing against cheaper good CRMs.

Zendesk Sell FAQ

How much does Zendesk Sell cost?

Zendesk Sell starts at $19 per user. The main options are: Sell Team ($19 / user), Sell Growth ($55 / user), Sell Professional ($115 / user). Confirm current prices on the official website before buying.

Does Zendesk Sell have a free plan?

No. Zendesk Sell does not offer a permanent free plan, although a free trial is normally available.

What is Zendesk Sell best for?

Companies already running Zendesk for customer service. Midsize companies that want sales and customer service on one vendor and one customer record.

What are the best alternatives to Zendesk Sell?

The closest alternatives in our directory are Freshsales, Close, Pipedrive. Each has its own profile with pricing and a side-by-side comparison.

Does Zendesk Sell have a mobile app?

Mobile: iOS and Android. Support: email, chat and online help center.

Alternatives to Zendesk Sell

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Guides for Zendesk Sell buyers

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Ready to try Zendesk Sell?

You have seen what it does, what it costs and who it suits. The next step is the official website, where you can check current pricing and start a trial.

Visit the official Zendesk Sell website zendesk.com · opens in a new tab