Freshsales vs Zoho CRM

Ratings, pricing and all 12 key features, side by side. Open either profile for the full review.

	FFreshsales	ZZoho CRM
Editor rating	4.4	4.3
Starting price	Free / $9 per user	Free / $14 per user
Free plan	Yes	Yes
Best for	Startups and inside-sales teams that call and email all day	Budget-conscious teams that need customization and the wider Zoho suite
Key features	11/12	11/12
Ease of use	4.5 / 5	3.9 / 5
Features	4.3 / 5	4.6 / 5
Value for money	4.6 / 5	4.8 / 5
Customer support	4.4 / 5	4.0 / 5
Visual sales pipeline	Yes	Yes
Two-way email sync	Yes	Yes
Workflow automation	Yes	Yes
Email sequences	Yes	Yes
Built-in calling	Yes	No
Lead scoring	Yes	Yes
Sales forecasting	Yes	Yes
Custom reports	Yes	Yes
Marketing campaigns	No	Yes
Quotes and invoices	Yes	Yes
AI assistant	Yes	Yes
Mobile apps	Yes	Yes
Integrations	300+	800+
Mobile	iOS and Android	iOS and Android
Support	24/5 chat, email and phone	Email (free), phone and chat on paid tiers
Founded	2016 · San Mateo, CA	2005 · Chennai, India
	View Freshsales profile	View Zoho CRM profile

The short answer

Choose Freshsales if…4.4

Startups and inside-sales teams that want calling, email and AI scoring in one affordable package.

Skip it if: organizations that depend on niche integrations or need highly customized reporting.

Freshsales is the best value for a team that works the phones. The Growth plan at $9 is hard to argue with; check integrations before committing if your stack is unusual.

Free / $9 per userFull review

Choose Zoho CRM if…4.3

Cost-conscious teams that need serious automation and are willing to invest setup time, especially if they already use other Zoho apps.

Skip it if: teams that want a polished, minimal interface out of the box with no configuration.

Zoho CRM rewards the team that spends a week setting it up. For the price of a Pipedrive seat you get automation, scoring and reporting that others charge triple for.

Free / $14 per userFull review