Salesforce Sales Cloud vs Microsoft Dynamics 365 Sales

Ratings, pricing and all 12 key features, side by side. Open either profile for the full review.

	SSalesforce Sales Cloud	DMicrosoft Dynamics 365 Sales
Editor rating	4.1	4.0
Starting price	$25 per user	$65 per user
Free plan	No	No
Best for	Growing companies with complex processes and someone to administer it	Midsize and large companies standardized on Microsoft 365
Key features	12/12	11/12
Ease of use	3.6 / 5	3.5 / 5
Features	4.9 / 5	4.8 / 5
Value for money	3.8 / 5	3.7 / 5
Customer support	4.2 / 5	4.0 / 5
Visual sales pipeline	Yes	Yes
Two-way email sync	Yes	Yes
Workflow automation	Yes	Yes
Email sequences	Yes	Yes
Built-in calling	Yes	Yes
Lead scoring	Yes	Yes
Sales forecasting	Yes	Yes
Custom reports	Yes	Yes
Marketing campaigns	Yes	No
Quotes and invoices	Yes	Yes
AI assistant	Yes	Yes
Mobile apps	Yes	Yes
Integrations	7,000+ (AppExchange)	Microsoft 365, Power Platform and AppSource apps
Mobile	iOS and Android	iOS and Android
Support	Standard support included; Premier is paid	Microsoft support plans and a large partner network
Founded	1999 · San Francisco, CA	2003 · Redmond, WA
	View Salesforce Sales Cloud profile	View Microsoft Dynamics 365 Sales profile

The short answer

Choose Salesforce Sales Cloud if…4.1

Growing and large companies with complex processes, multiple teams and the resources to administer the platform.

Skip it if: small teams without an administrator that want to be productive in the first week.

Salesforce is the right answer when your process is the product and you can staff an admin. For a team under 20 without one, it is usually more CRM than you need.

$25 per userFull review

Choose Microsoft Dynamics 365 Sales if…4.0

Organizations with a Microsoft 365 footprint, an IT team and processes that justify a configurable platform.

Skip it if: small businesses that want to sign up and start selling the same day.

For a Microsoft-centred enterprise, Dynamics 365 Sales is often the most coherent option: one identity, one data platform, one vendor. For anyone else it is a heavy system whose advantages you will not use.

$65 per userFull review