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Microsoft Dynamics 365 Sales review

Enterprise CRM woven into Outlook, Teams and Excel

4.0Editor rating
Enterprise

Reviewed by the CRM Shortlist editorial team · Last updated

Starting price$65 per user
Free planNo
Key features11 of 12
Founded2003
See plans and pricing
OverviewWho it is forFeaturesPricingPros and consVerdictFAQAlternativesOfficial site

What is Microsoft Dynamics 365 Sales?

Dynamics 365 Sales is the CRM in the Microsoft business applications family. It runs on Dataverse, the same data platform as Power Apps and Power Automate, which lets companies extend it with custom applications, automated flows and Power BI reports.

Day to day, sellers can update records from Outlook, collaborate on deals in Teams and use Copilot to summarize opportunities or draft emails. The Enterprise and Premium editions add forecasting, guided sequences, conversation intelligence and predictive scoring. Deployments are normally led by a Microsoft partner.

Who Microsoft Dynamics 365 Sales is for

A good fit for

Organizations with a Microsoft 365 footprint, an IT team and processes that justify a configurable platform.

Probably not for

Small businesses that want to sign up and start selling the same day.

Microsoft Dynamics 365 Sales key features

Microsoft Dynamics 365 Sales covers 11 of the 12 key features we check on every CRM. Availability can depend on the plan or on an official add-on.

11/12
Visual sales pipelineDrag-and-drop deal stages so everyone can see what is open, stuck or about to close.
Two-way email syncEmails sent and received in Gmail or Outlook are logged on the contact automatically.
Workflow automationRules that assign leads, create tasks and update fields without anyone clicking.
Email sequencesScheduled follow-up emails that stop on their own when the contact replies.
Built-in callingPlace, record and log calls from inside the CRM without a separate phone tool.
Lead scoringRanks leads by fit and engagement so reps start with the ones most likely to buy.
Sales forecastingProjects revenue from the open pipeline by stage, rep or period.
Custom reportsBuild your own reports and dashboards beyond the canned ones.
Marketing campaignsNot included, or only through a third-party integration.
Quotes and invoicesCreate a quote or invoice from a deal and send it for approval or signature.
AI assistantDrafts emails, summarizes records or predicts outcomes with built-in AI.
Mobile appsNative iOS and Android apps with offline access to contacts and deals.

Standout capabilities

Copilot for SalesPower BI analyticsSales accelerator sequencesLinkedIn Sales Navigator integration

Microsoft Dynamics 365 Sales pricing

Microsoft Dynamics 365 Sales starts at $65 per user, with no permanent free plan. Prices below are per month on annual billing; paying monthly usually costs more.

Sales Professional
$65 / user

Core sales automation, Outlook and Teams integration

Sales Enterprise
$105 / user

Advanced customization, forecasting, Copilot features

Sales Premium
$150 / user

Conversation intelligence, predictive scoring, sales accelerator

Vendors change prices and plan names often. Use the official link at the end of this page to confirm the current offer, and the cost calculator to estimate the yearly bill for your team.

Pros and cons

What we like

  • Works inside Outlook and Teams, where the team already is
  • Power Platform enables custom apps, flows and analytics
  • Enterprise-grade security and compliance

What could be better

  • Implementation usually requires a partner
  • Licensing has many options and takes effort to understand

Our verdict

For a Microsoft-centred enterprise, Dynamics 365 Sales is often the most coherent option: one identity, one data platform, one vendor. For anyone else it is a heavy system whose advantages you will not use.

Microsoft Dynamics 365 Sales FAQ

How much does Microsoft Dynamics 365 Sales cost?

Microsoft Dynamics 365 Sales starts at $65 per user. The main options are: Sales Professional ($65 / user), Sales Enterprise ($105 / user), Sales Premium ($150 / user). Confirm current prices on the official website before buying.

Does Microsoft Dynamics 365 Sales have a free plan?

No. Microsoft Dynamics 365 Sales does not offer a permanent free plan, although a free trial is normally available.

What is Microsoft Dynamics 365 Sales best for?

Midsize and large companies standardized on Microsoft 365. Organizations with a Microsoft 365 footprint, an IT team and processes that justify a configurable platform.

What are the best alternatives to Microsoft Dynamics 365 Sales?

The closest alternatives in our directory are Zoho CRM, Salesforce Sales Cloud, SugarCRM. Each has its own profile with pricing and a side-by-side comparison.

Does Microsoft Dynamics 365 Sales have a mobile app?

Mobile: iOS and Android. Support: microsoft support plans and a large partner network.

Alternatives to Microsoft Dynamics 365 Sales

Similar CRMs worth a look before you commit.

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Budget-conscious teams that need customization and the wider Zoho suite.

Free / $14 per userView profile
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Midmarket firms with detailed processes, especially in manufacturing and distribution.

$19 per userView profile

Guides for Microsoft Dynamics 365 Sales buyers

All articles
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Ready to try Microsoft Dynamics 365 Sales?

You have seen what it does, what it costs and who it suits. The next step is the official website, where you can check current pricing and start a trial.

Visit the official Microsoft Dynamics 365 Sales website microsoft.com · opens in a new tab