SugarCRM vs Freshsales

Ratings, pricing and all 12 key features, side by side. Open either profile for the full review.

	SuSugarCRM	FFreshsales
Editor rating	4.0	4.4
Starting price	$19 per user	Free / $9 per user
Free plan	No	Yes
Best for	Midmarket firms with detailed processes, especially in manufacturing and distribution	Startups and inside-sales teams that call and email all day
Key features	9/12	11/12
Ease of use	3.7 / 5	4.5 / 5
Features	4.5 / 5	4.3 / 5
Value for money	3.9 / 5	4.6 / 5
Customer support	4.0 / 5	4.4 / 5
Visual sales pipeline	Yes	Yes
Two-way email sync	Yes	Yes
Workflow automation	Yes	Yes
Email sequences	No	Yes
Built-in calling	No	Yes
Lead scoring	Yes	Yes
Sales forecasting	Yes	Yes
Custom reports	Yes	Yes
Marketing campaigns	No	No
Quotes and invoices	Yes	Yes
AI assistant	Yes	Yes
Mobile apps	Yes	Yes
Integrations	ERP connectors, marketplace apps and open APIs	300+
Mobile	iOS and Android	iOS and Android
Support	Standard support included; enhanced plans available	24/5 chat, email and phone
Founded	2004 · Cupertino, CA	2016 · San Mateo, CA
	View SugarCRM profile	View Freshsales profile

The short answer

Choose SugarCRM if…4.0

Midmarket companies with dedicated administrators and processes that standard CRMs cannot model.

Skip it if: small businesses that want simplicity and a low total cost.

SugarCRM suits midmarket organizations that need a platform they can tailor and, if necessary, host themselves. Small teams looking for quick setup will be happier with lighter tools.

$19 per userFull review

Choose Freshsales if…4.4

Startups and inside-sales teams that want calling, email and AI scoring in one affordable package.

Skip it if: organizations that depend on niche integrations or need highly customized reporting.

Freshsales is the best value for a team that works the phones. The Growth plan at $9 is hard to argue with; check integrations before committing if your stack is unusual.

Free / $9 per userFull review